FAQ

Find answers to our most frequently asked questions.

Frequently Asked Questions

Find answers to the questions we receive most often.

Shopping Basics

What does the Poster option mean?
Our Poster option comes printed on premium matte paper and is shipped rolled in a protective tube. It is delivered unframed so you can frame it locally in a style that suits your décor.
What is Rolled Canvas?
Rolled Canvas is printed on premium polyester canvas and shipped rolled in a tube. It includes extra white borders for stretching onto a frame by your local framer.
What is Canvas Wrap?
Canvas Wrap is printed on premium canvas and professionally stretched over a lightweight wooden frame. It arrives ready to hang with no additional framing required.
What is Framed Canvas?
Framed Canvas combines a stretched canvas with an elegant outer frame for a premium gallery-style appearance.
Are these paintings?
No. All products sold by Graffido are high-quality professionally printed artworks created from original digital artwork and illustrations.

Shipping

How long does shipping take?
Orders are usually produced within 2–5 business days. India deliveries typically arrive within 3–8 business days after dispatch. International deliveries generally arrive within 5–15 business days depending on the destination country.
Do you ship internationally?
Yes. We ship worldwide using reliable courier partners.
How do I track my order?
Once your order ships, you'll receive a tracking number via email that can be used to monitor your shipment.

Returns & Refunds

Can I return my order?
Because every order is made specifically for you, we do not accept returns for incorrect size selection, wrong product option, change of mind, or accidental purchases.
When can I request a refund?
You're protected by our 30-Day Money Back Guarantee if your artwork arrives damaged, is defective, is significantly different from the product description, or you receive the wrong item.

Artwork & Frames

Are your framed artworks ready to hang?
Yes. All framed products and canvas wraps arrive ready to hang.
Does the poster frame include glass?
No. We use premium clear acrylic instead of glass because it is lighter, safer during shipping, and more resistant to breakage.
What is the thickness of the frames?
Our frames are approximately 1 inch thick, providing a modern gallery-quality appearance.

Artwork Care

How should I care for my artwork?
Keep your artwork away from prolonged direct sunlight, excessive humidity, and extreme temperatures. Dust gently with a soft dry microfiber cloth.
Can I clean my framed artwork?
Yes. Simply wipe the acrylic surface gently using a clean microfiber cloth. Avoid harsh cleaning chemicals.

Need More Help?

If you couldn't find your answer above, our support team is happy to help.

Email: support@graffido.com