Refund Policy

Refund & Return Policy

Last Updated: June 26, 2026

At Graffido, every piece of artwork is made to order specifically for you. Because each order is custom-produced, we maintain a limited return policy while ensuring our customers receive the quality they expect.

Please read this policy carefully before placing your order.

30-Day Money Back Guarantee

We stand behind the quality of our products.

If your artwork:

Arrives damaged during transit,
Is defective,
Is significantly different from the product description or images shown on our website, or
You receive the wrong item,

you are covered by our 30-Day Money Back Guarantee.

You must contact us within 30 days of delivery, and we will review your claim. Once approved, we will, at our discretion:

Send a replacement at no additional cost,
Offer a full refund, or
Provide another appropriate resolution.

Eligible Refund & Replacement Requests

Refunds or replacements may be approved if:

The product arrived damaged.
The artwork is defective due to a manufacturing issue.
You received an incorrect product.
The item received is materially different from the description or product images displayed on Graffido.com.

To process your request, we may ask for:

Your order number
Clear photographs of the artwork
Photographs of the packaging (if damaged during shipping)
A brief description of the issue

Items Not Eligible for Return or Exchange

Because every order is custom-made, we do not accept returns, exchanges, or refunds for the following reasons:

Incorrect size ordered.
Incorrect frame or product option selected.
Incorrect color or finish selected.
Customer entered an incorrect shipping address.
Change of mind after placing the order.
Accidental orders.
The artwork does not match personal expectations or décor preferences.
Minor color variations caused by differences in monitor, phone, or tablet displays.
Delays caused by shipping carriers or customs.
Any issue that does not involve a manufacturing defect or our error.

Please review all product details, dimensions, and customization options carefully before completing your purchase.

Damaged Deliveries

If your package arrives damaged, please notify us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the damaged artwork
Photographs of the shipping box and packaging
Images of the shipping label

This helps us process your claim quickly and file a claim with the shipping carrier if necessary.

Incorrect Item Received

If you receive an item different from what you ordered, please contact us within 30 days of delivery.

After verification, we will arrange a replacement or issue a full refund at no additional cost to you.

Refund Process

If your refund request is approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Cancellations

Since all artwork is made to order, cancellation requests can only be accepted before production begins.

Once production has started, orders cannot be cancelled.

Return Shipping

If a return is required due to our error, defective workmanship, or shipping damage, Graffido will provide return instructions or arrange a replacement where applicable.

If the issue is not covered under this policy, return requests will not be accepted.