Terms of Service

Last Updated: June 26, 2026

Welcome to Graffido.

These Terms of Service ("Terms") govern your use of Graffido.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Graffido

Graffido is an online retailer specializing in premium wall art, canvas prints, framed artwork, and home décor products.

All products are intended for personal use unless otherwise agreed in writing.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.

3. Products

All products sold on Graffido are physical products.

We make every effort to accurately display product images, colors, textures, and finishes. However, actual colors may vary slightly depending on your monitor, mobile device, lighting conditions, and printing materials.

Minor variations between product images and the finished artwork do not constitute defects.

4. Made-to-Order Products

Most Graffido products are custom-made after an order is placed.

Because every order is produced specifically for the customer:

Orders cannot usually be cancelled once production has begun.
Returns are accepted only in accordance with our Refund Policy.

5. Pricing

All prices displayed on Graffido.com are subject to change without prior notice.

We reserve the right to:

Correct pricing errors
Cancel orders affected by pricing mistakes
Modify promotions at any time

If an order is cancelled due to a pricing error, a full refund will be issued.

6. Orders

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Suspected fraud
Incorrect pricing
Product availability
Payment authorization issues
Violation of these Terms

If payment has already been processed, any cancelled order will be refunded in full.

7. Shipping & Delivery

Shipping times shown on our website are estimates only.

Actual delivery may vary due to:

Courier delays
Customs inspections
Weather conditions
Public holidays
Natural disasters
Other events beyond our reasonable control

Please refer to our Shipping Policy for complete shipping information.

8. Refunds & Returns

Our Refund Policy forms part of these Terms of Service.

Graffido offers a 30-Day Money Back Guarantee if:

The artwork arrives damaged.
The wrong item is delivered.
The product is defective.
The artwork is materially different from its description.

Returns, exchanges, or refunds are not available for:

Incorrect size ordered.
Incorrect product or frame selection.
Customer ordering mistakes.
Change of mind.
Personal preference.
Minor color variations caused by different screen displays.

Please review our Refund Policy for full details.

9. Intellectual Property

All content available on Graffido.com, including but not limited to:

Artwork
Product images
Graphics
Logos
Icons
Text
Website design
Product descriptions

is the property of Graffido or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Copy or scrape website content without authorization.

We reserve the right to restrict access to users who violate these Terms.

11. Third-Party Services

Our website may contain links to third-party websites or services.

Graffido is not responsible for the content, policies, or practices of third-party websites.

Your use of such websites is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, Graffido shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the website
Delay in delivery
Product availability
Temporary website interruptions
Third-party courier services

Our maximum liability shall not exceed the amount paid for the applicable order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Accuracy of Information

While we strive to ensure all information on our website is accurate, we do not guarantee that all descriptions, pricing, availability, or other content is free from errors.

We reserve the right to correct any inaccuracies at any time without prior notice.

14. Privacy

Your use of Graffido.com is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective immediately upon posting on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.