Shipping policy

Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with Graffido.

All of our wall art is made to order. Each piece is carefully produced after you place your order to ensure the highest quality and craftsmanship.

Order Processing

All orders are custom-made and begin production after payment is confirmed.
Orders are typically processed within 2–5 business days.
During holidays, festive seasons, or promotional sales, processing times may be slightly longer.
Once production has started, orders cannot be cancelled or modified.

Shipping Within India

We partner with trusted courier services to deliver across India.

Estimated delivery time:

Metro Cities: 3–6 Business Days
Tier 2 & Tier 3 Cities: 4–8 Business Days
Remote Locations: 5–10 Business Days

Most orders are delivered within one week after dispatch.

International Shipping

We proudly ship to customers worldwide.

Estimated delivery times after dispatch:

Region	Estimated Delivery
United States	5–10 Business Days
Canada	6–12 Business Days
United Kingdom	5–10 Business Days
Europe	6–12 Business Days
Australia & New Zealand	7–14 Business Days
Middle East	5–10 Business Days
Asia	5–10 Business Days
Rest of the World	7–15 Business Days

Delivery times are estimates and may vary depending on customs clearance, local courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated automatically during checkout based on your delivery location and the products ordered.

From time to time, Graffido may offer free shipping promotions on eligible orders.

Order Tracking

As soon as your order is dispatched, you'll receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become active.

Customs Duties & Import Taxes

For international shipments, your local customs authority may charge import duties, taxes, VAT, or handling fees.

These charges are determined by your country's regulations and are the responsibility of the customer.

Graffido has no control over these charges and cannot estimate their amount.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Graffido is not responsible for:

Incorrect or incomplete addresses
Failed delivery attempts
Additional shipping costs due to address corrections
Orders returned because of incorrect address information

If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to factors beyond our control, including:

Courier delays
Weather conditions
Customs inspections
Public holidays
High shipping volumes
Natural disasters
Government restrictions

Estimated delivery dates are not guaranteed.

Lost Packages

If your tracking shows that your order has been delivered but you cannot locate it:

Check with family members or neighbors.
Contact your local courier office.
Wait up to 48 hours, as carriers sometimes mark packages as delivered before final delivery.

If the package is still missing, please contact us and we will assist in initiating an investigation with the shipping carrier.